Microsoft Gold Partner Syscom PLC has launched Syscom Managed Services to assist businesses in cost-effectively managing IT. The service allows small and medium sized businesses to outsource the management of their IT network, a practice that is becoming increasingly popular in today’s competitive climate.
“Companies of all sizes must operate efficiently to remain competitive in today’s fast-paced business environment and they rely on secure, reliable IT networks and applications to do so,” says Sally Reynolds, Marketing Manager of Syscom PLC. “However, many companies struggle to find the time and resource internally to ensure their network meets the requirements of their users. For these, a managed services provider who can guarantee the resource and expertise to monitor their network proactively and minimise costly disturbances to business-critical IT is the solution.”
The service allows organisations to fix their IT expenditure, ensuring predicable operations costs, and can help to reduce IT costs in many cases. “By doing the general network ‘housekeeping’ and IT problem-solving we can help free-up our customers’ internal resources, allowing their staff to focus on core areas of the business,” says Daniel Armitage, Head of Syscom Technical Support. “This in itself is a huge cost-saving. Whether network administration was previously carried out by an IT Manager or upper management, the time of such skilled IT personnel and management staff can be expensive and maintaining a network is often time-consuming. Using Syscom Managed Services means employee skills can be redeployed for other internal projects.”
“Essentially we take on the responsibility of keeping the network, and the services the network provides, running smoothly,” explains Daniel. “Using remote access technology, Syscom can ensure the network is optimally maintained by configuring resources and device parameters to support a company’s needs, as well as rectify the underlying problems of any network events, ideally before users are even affected.” Through such proactive monitoring, early problem diagnosis and preventative measures, Syscom Managed Services significantly minimises the risk of costly disruptions to business operations caused by device or network down-time. “Few businesses can afford to risk such productivity loss,” says Daniel. “With Syscom Managed Services businesses can be confident any network issues will be solved quickly and professionally, and at no extra cost to the business. It’s one less thing to worry about.”
“The current economic climate means everyone has to tighten their belts,” says Sally. “Of course saving money at the expense of efficient operations is a false economy which organisations are eager to avoid. As a result we are seeing an increasing trend in businesses choosing the managed services option. Widely used in America for some time, this option is now becoming popular in the UK as way of fixing and reducing IT costs without compromising productivity. We have found Syscom Managed Services has quickly proved popular with companies of varying sizes as it provides them with access to expert skills and resources as and when they are needed. We expect to see this trend become even more popular in the future.”