Standard industry processes and management systems have always been the order of the day for Microsoft Gold Partner, Syscom PLC based in Kingswinford, West Midlands. To further demonstrate this to its customers and staff, they have been assessed and approved by Interface NRM Limited and achieved the ISO 9001 accreditation for their Software Systems, Training and Support Services.
Interface NRM Ltd is based in the West Midlands and has been established for over 20 years. They specialise in working with organisations to ensure systems are simple, easy to use and maintain and are highly customer oriented. They work with a wide range of manufacturing, service, professional, construction and distribution organisations, as well as government, local authorities, health, charities and non-departmental public bodies.
“I found Interface very practical to deal with”, said Chris Brentnall, Finance Director of Syscom. “Syscom has always produced software that complies with recognised industry standards. Achieving the ISO 9001 further demonstrates Syscom’s commitment to its customers”. He continued “the award involved exploring each and every process and formerly documenting them. Some improvements were made as a direct result of this procedure and future audits of our Quality Policy will ensure it is reviewed for continuing suitability”.
As a result of this exercise, Syscom is reaping the rewards of achieving ISO 9001 and has already received some good feedback from its customers, demonstrating the improvements that Syscom has made within the business are having a good impact on customer satisfaction levels.
Steve Fells, IT Manager of School Trends in Sheffield, a customer of Syscom PLC for over 8 years commented “Syscom Project Managers, Consultants and Support Staff take time to understand our needs and provide good quality advice and guidance to our company. This results in a continuously high standard of software and service being delivered to us”. He continued, “the fact that Syscom has been awarded ISO accreditation provides me with greater confidence working alongside Syscom as we continue to work in partnership with them to scope and deliver additional IT projects into the future”.
Chris Brentnall added, “Syscom is a customer driven organisation. Our product and service port-folio, aligned with our commitment to product development means that our customers will receive a high level of service measured in tangible benefits. We strive to achieve this by taking time to fully understand a customer’s requirements and provide advice on how best to meet their needs. Our ISO 9001 Quality Management system is utilised for all company processes everywhere, every time, without exception”.